Saturday, December 21, 2019

Essay on Why the Federal Government Must Abolish the Death...

The federal government has an obligation to make just laws. Currently, US laws allow for the death penalty for certain heinous crimes. The supporters argue that the 5th Amendment, which guarantees that no one shall be deprived of life, liberty, or property, without due process of law,† implies that depriving someone of his or her life is permissible under the constitution as long as there is due process. However, there are several reasons why the federal government must abolish the death penalty - it weakens US moral authority over other nations; there have been too many wrongful convictions for death penalty in the US; the death penalty is in conflict with the 8th amendment of the US constitution; and finally, the cost of death penalty†¦show more content†¦The death penalty is a major barrier to negotiating an extradition treaty with a nation that does not support it. There are instances when other countries have refused extradition even when US has an extradition tre aty with them (http://www.deathpenaltyinfo.org). Clearly, it is detrimental for the US to continue to use the death penalty. In the last several years, too many people in the United States have been wrongfully sentenced with the death penalty. Several accused have their sentence overturned or they have been totally exonerated. There are at least 8 people who were executed by United States and later proven innocent (http://www.deathpenaltyinfo.org). Over a 20 year period, 68% of all death sentences were reversed (http://karisable.com). A noteworthy example is of Jerry Banks who was convicted and sentenced with the death penalty for two counts of murder in 1975. Five years later, in 1980, Banks conviction was overturned on the basis of newly discovered evidence which was allegedly known to the state at the time of trial. Another example was the case of Lawyer Johnson who was sentenced to death in 1971 by an all white jury for the murder of a white victim. Later in 1982, Johnson†™s conviction was overturned and Johnson exonerated when a previously silent eyewitness identified the state’s chief witness as the real murderer. (http://www.deathpenaltyinfo.org) Human error is inevitable, particularlyShow MoreRelatedEssay on A Call for Change: Abolishing the Death Penalty1728 Words   |  7 Pagesimproving; therefore, a change must occur to keep enhancing humanity. One change must be capital punishment. The United States’ government must stop trying to preclude murder by committing murder and the ultimate punishment should be prison for life with no chance of parole. In 2010, 558 citizens in the state of Georgia were murdered (â€Å"Crime in United States.†), and two Georgian civilians were put to death by our government (â€Å"Execution List†). Capital punishment results in the death of an American citizen;Read MoreThe Death Penalty Should Not Be Legal1573 Words   |  7 PagesThere are many legal issues that come along with the death penalty. Ratified on December 15, 1791, The United States Bill of Rights states in its eight amendment, â€Å"Excessive bail shall not be required, nor excessive fines imposed, nor cruel and unusual punishments inflicted.† (8th Amendment to the Constitution). The Supreme Court stated during the 1958 case of Trop v. Dulles, that the 8th amendment must draw its meaning from the evolving standards of decency that mark the progress of a maturingRead MoreDeath to the Death Penalty1025 Words   |  5 Pagesany other human being, and this is where the nations that apply the death penalty are faili ng (Source 1). The death penalty or capital punishment is a legal process in which a person is executed as a punishment for committing a crime. It is still used in over 50 nations worldwide. Centuries before the Universal Declaration of Human Rights existed, important civilizations such as the Mesopotamian, Greek, and Roman Empires used death to punish criminals for their actions. It was such an important issueRead MoreCapital Punishment Should Be Abolished1439 Words   |  6 Pagesanswer is the death penalty. Do we as civilized progressive Americans want to have anything common or affiliated with these countries. Countries that are in constant war and turmoil. Death penalty is dead wrong It s time to outlaw capital punishment in America completely. We are meant to be better and bigger than this then why do w still have this barbaric law in practice it is inhumane, morally wrong and expensive. In my paper I will try to cover the taboo topic of capital punishment and why it shouldRead MoreEssay on Death Penalty1584 Words   |  7 Pagescontroversial topics in America today is the death penalty. Four thousands of years the death penalty has been used all over the world. In the earlier centuries the townsmen would hang people if they were accused as being a witch, but they were not witches at all. They merely knew a little more information than the next person. They were wrongly accused, and that is why I see the death penalty as immoral, unethical and just wrong! People were put to death for no reason; they were accused because thereRead MoreCapital Punishment Should Be Eliminated1679 Words   |  7 Pagesthe country, the death penalty was a more viable solution than it appears today due to the quality of the prisons, which couldn’t sustain prisoners long-term. (Von Drehle, 2015). Today, this is not an issue with prisons that are provided both by the state and federal governments and that are fully capable of holding offenders throughout the length of a life sentence (Von Drehle, 2015). However, many will argue that capital punishment should be eliminated. Foes of the death penalty are split into twoRead MoreThe Death Penalty Is A Form Of Execution1269 Words   |  6 PagesI. Introduction The death penalty is a form of execution used in the United States. The federal death penalty can be used in any state or territory of the U.S. even in states that do not have it. There are currently 32 states including North Carolina that have the death penalty. Its purpose was to deter crime from happening. Therefore, creating a safer environment. Unfortunately this has not been the case. The death penalty has claimed innocent lives, ruined lives, is issued at random unfairlyRead MorePersuassive Essay Against the Death Penalty1196 Words   |  5 Pagesalternative for punishing a criminal. Where does the hostility and ignorance stop once it begins? Murder is unaccepted by society, yet people seem to pacify themselves by killing criminals. Is that not considered to be murder? Sentencing a criminal to death does not solve the questions and problems that are left behind. Parents will still cry for a child that is never coming home. Mourning families will still carry a never-ending h eartache, and the criminal no longer has to pay for the consequences ofRead MoreCapital Punishment : The Death Penalty1482 Words   |  6 Pagesconcluded the death penalty is wrong because it lowers us all; it is a surrender to the worst that is in us; it uses a power- the official power to kill by execution- that has never brought back a life, need inspired anything but hate. (Cuomo 1) This is one of the main arguments against capital punishment (also known as the death sentence.) Capital punishment is the ability for a government to execute a person who has committed a crime. People that agree with using the death penalty, will argue thatRead More Capital Punishment Is Wrong Essay2471 Words   |  10 Pagesexecution, capital punishment is seen as inhumane, wrong and an unusual punishment. The death penalty is greatly rejected and discouraged by many countries and states. There are more than one hundred countries who have abolished the death penalty in law or practice, while the United States has increased the rate of executions and the number of crimes that are punishable by death (The Death Penalty†¦2000). Many politicians claim that they are tough on crimes, but they should spend ninety

Friday, December 13, 2019

Sojourner Truth Essay Free Essays

Sojourner Truth was born in 1797 on the Colonel Johannes Hardenbergh estate in Swartekill, in Ulster County, a Dutch settlement in upstate New York. Her given name was Isabella Baumfree, also spelled Bomefree. She was one of 13 children born to Elizabeth and James Baumfree, also slaves on the Hardenbergh plantation. We will write a custom essay sample on Sojourner Truth Essay or any similar topic only for you Order Now She spoke only Dutch until she was sold from her family around the age of nine. Isabella suffered very cruel treatment once her first master died and she was sold to her next master, John Neely. Neely’s wife and family only spoke English and beat Isabella fiercely for the frequent miscommunications. She learned to speak English quickly, but she still had her Dutch accent. She later spoke up and said that Neely once whipped her with â€Å"a bundle of rods, prepared in the embers, and bound together with cords. † During this time that she began praying aloud when she became scared or hurt. In 1815, she fell in love with a slave named Robert. Robert’s owner forbade the relationship because he did not want his slave having children with a slave he did not own. One night Robert visited Isabella, but was followed by his owner and son, who beat him savagely, bruising and mangling his head and face, and dragged him away. She never got to see him again. Isabella had a daughter shortly thereafter, named Diana. In 1817, she was forced to marry an older slave named Thomas. They had four children: Peter, James, who died young, Elizabeth, and Sophia. In 1799, the state of New York began to legislate the gradual abolition of slaves, which was supposed to happen July 4, 1827. Dumont had promised Isabella freedom a year before the state emancipation if she would do well and be faithful. However, he reneged on his promise. She continued working until she felt she had done enough to satisfy her sense of obligation to him. She then escaped with her infant daughter, Sophia. Isabella went the home of Isaac and Maria Van Wagenen. Dumont found her and demanded her to go back. When she refused he threatened to take her baby. Isaac offered to buy her services for the remainder of the year. Dumont accepted his offer for $20. Isaac and Maria insisted Isabella not call them â€Å"master† and â€Å"mistress,† but by their names. Once Isabella heard about her son she immediately set to work retrieving her young son Peter. He had recently been sold illegally to a slave holder in Alabama. She took it to the court and won. She was one of the first African Americans to win a court case. Isabella had a life-changing religious experience and became inspired to preach. In 1829, she left Ulster County and became known as a remarkable preacher, whose influence was miraculous. She soon met Elijah Pierson, a religious reformer who advocated strict adherence to Old Testament laws for salvation. In 1834, Pierson had died and the Folger family accused Isabella of stealing their money and poisoning Elijah. Everything was eventually acquitted. Isabella settled in New York City, but she had lost what savings and possessions she had. She resolved to leave and make her way as a traveling preacher. On June 1, 1843, she changed her name to Sojourner Truth. She traveled, depending on the kindness of strangers. She began dictating her memoirs to Olive Gilbert. The Narrative of Sojourner Truth: A Northern Slave was published privately by William Lloyd Garrison in 1850. It gave her an income and increased her speaking engagements. She spoke about anti-slavery and women’s rights, often giving personal testimony about her experiences as a slave. That same year, 1850, Benson’s cotton mill failed and he left Northampton. In 1854, at the Ohio Woman’s Rights Convention in Akron, Ohio, she gave her most famous speech, with the legendary phrase, â€Å"Ain’t I a Woman? † During the Civil War, she spoke on the Union’s behalf, as well as for enlisting black troops for the cause and freeing slaves. In 1864, she worked among freed slaves at a government refugee camp on an island in Virginia and was employed by the National Freedman’s Relief Association in Washington, D. C. She also met President Abraham Lincoln in October. In 1863, Harriet Beecher Stowe’s article â€Å"The Libyan Sibyl† appeared in the Atlantic Monthly; a romanticized description of Sojourner. In 1870, she began campaigning for the federal government to provide former slaves with land. She pursued this for seven years. In 1874, she developed ulcers on her leg. She was successfully treated by Dr. Orville Guiteau, veterinarian, but had to return home due to illness once more. She did toured as much as she could, still campaigning for free land for former slaves. In 1879, Sojourner was delighted as many freed slaves began migrating west and north on their own. She spent a year helping refugees and speaking in white and black churches trying to gain support for the â€Å"Exodusters† as they tried to build new lives for themselves. This was her last mission. In July of 1883, with ulcers on her legs, she sought treatment through Dr. John Harvey Kellogg at his famous Battle Creek Sanitarium. It is said he grafted some of his own skin onto her leg. Sojourner returned home and died there on November 26, 1883, at 86 years old. She was buried in Oak Hill Cemetery next to her grandson. WORK CITIED Pauli, Hertha Ernestine. Her Name Was Sojourner Truth. NY: Appleton-Century-Crofts, 1962. Slave Narratives. NY: Library of America, 2000. Stetson, Erlene, and Linda David. Glorying in Tribulation: The Lifework of Sojourner Truth. East Lansing, MI: Michigan State University Press, 1994. http://www. biography. com/people/sojourner-truth-9511284 http://www. harpyness. com/2009/02/09/honoring-sojourner-truth-1797-1883/ How to cite Sojourner Truth Essay, Essay examples

Thursday, December 5, 2019

Impact of Brand Image on Customer Purchasing Behaviour

Question: Describe about the Impact of Brand Image on Customer Purchasing Behaviour . Answer: Introduction The current chapter will focused on proposing the investigation of the impact of brand image on the customer purchasing behaviour. The chapter will be inclined to initiate the research work with a proper research questions as well as research objectives with the relevance of the topic. In addition to that, the chapter will provide a proper background of the study, relevance, justification as well as value of the research. The introduction will therefore immensely help the entire research project. In order to conduct the research Apple has been chosen for further evaluation. Background of the Study In the current business era of 21st century it has been observed that majority of the business entities extensively focus on enhancing their brand image. The current business market is highly competitive so the organizations need to attract the customers with various means. In this context the brand image has been proved to be the most influential form of obtaining customer attention as well as loyalty. According to the traditional sense, the brand image refers to the customers perception of any specific organization. The perception is generally formed by the customers on the basis of categorizing several attributes of any given organization. That is why the organizations attempt to highlight a positive set of business practices so as to impress the customer base (Sashi 2012). Background of the Company Apple is one of the most popular electronics as well as IT companies in the current business world. It has been formed in the year of 1976 with a starting business of computers, associated software and peripherals. Steve Jobs and Steve Wozniak were the founder of the company and had a great contribution behind the success of the company. However, in the year of 2001 the company took their entrance in the mobile industry by launching first iPhone. Currently, the company owns the market capital around the amount of $586 billion (Apple.au 2016). Figure 1: Logo of Apple (Source: Apple.au 2016) Relevance to business research In the contemporary business world the organizations faces a great problem regarding the ever-growing competition between several organizations. It has been observed throughout the market that there are various substitute products available of various prices. Therefore, the organizations have perceived a growing need of developing a positive customer perception where their organization is concerned. In order to identify the most appropriate approach of brand image the organizations need to evaluate the factors those highly influence the purchasing behaviour of the customer. Therefore, considering all the facts it can be concluded that the current business research is highly relevant. Justification of the topic In the current competitive market it has successfully attained that the growths of the organizations are highly depended on the customers positive perception regarding the companies business activities. At the same time, customers purchasing style is highly influenced by several factors. Therefore, the investigation on those factors will eventually disclose the working of customer perception. This investigation will be highly crucial for the business growth. Henceforth, the topic is immensely justified regarding the current market scenario. Value of the research The research will be highly helpful for the business units in respect to gaining the necessary understanding on the exact nature of customer perception. The organizations will be benefitted by the research proposal as they can set their business activities according to the research findings. The proper visual on the impact of brand image on the customer purchasing behaviour will also be useful for the future researchers as they can understand the research topic with a greater clarity (Bryman and Bell 2015). Research Questions and Research Objectives Research Questions The research questions are highly influential for paving the pathway of the research work. The research questions are mentioned below What are the aspects of brand image? What are the drivers of customer purchasing behaviour? How does the brand image influence purchasing behaviour of customers? What are the possible ways to enhance the brand image? Research Objectives The research objectives are highly influential for guiding the research with a proper framework and motivation. These objectives are mentioned below To investigate the aspects of brand image To find out the drivers of customer purchasing behaviour To point out the influence of brand image on customer purchasing behaviour To recommend the ways to enhance the brand image Literature Review Brand image A brands image is an intangible, perceived, and qualitative summation of customers combined intellectual and salient values of a brand that has been derived, formulated and experienced by the customers that are associated with the brand. Brand image can be understood as general impression and attitude held by customers about the brand (Aaker 2012). Therefore, brand image is the views held by customers about the brand. It is dependent on unique set of benefits that the brand provides and its overall impression in the minds of the customers. Construction and maintenance of positive brand image is one of the crucial prerequisite of brand management. Development of favourable brand image is dependent on functional, symbolic, or experimental elements of the companys products and services. In short, it can be said that brand image is the customers perception about the products and services that the brand offers (Kapferer 2012). Every successful company takes great caution while positioning its products and services to the target customers as the products and services offered by a company helps in development of brand image. In addition, various marketing and promotional activities undertaken by a company also helps in development of brand image. Brand image is like an identity or character of the brand among the customers and have direct relation with the customer buying behaviour. Brand image is not just a mental image of the brand but also the emotional association of customers with the brand. Therefore, it is important to develop strategies that help in creation of positive image of the brand and an ideal brand image can be one that truly reflects brands (companys) vision and mission (Wu 2013). Brand image is further consists of many elements that helps in creation of brand image such as unique logo design that reflects organizations core value, tagline and slogan that briefly describes organizations offerings, and other supporting brand identifies that helps in creation of desired brand image. It is important to understand that brand image is not created but automatically formed; however, an organization can adopt some strategies to direct the formation of desired brand image in the minds of the customers (Bonk 2015). Customer buying behaviour Customer behaviour consists of a set of activities in which customers possess, consume and dispose products and services. Customer buying behaviour is stage prior to the purchasing decisions in the purchase decision process. In this stage customers perception and attitude plays an important in determining the actual purchase decision. Customers intention of buying a specific brand is determined by assessment of all available brands and customers perception of the competitors brand. While making a purchase decision customers access various criteria such as prices, features, quality, ease of use, past experience with the brand and overall brand image. Therefore, it can be said that brand image plays an important role in influencing customer buying behavior (Malik et al. 2013). Impact of brand image on customers purchasing intentions Brand image plays an important role in customer buying behaviour. As discussed, brand image is the overall impression of the brand in the minds of the customers that have derived from various sources. Promotional strategies adopted by a brand, business practices adopted by the company and customers experience with the brand all helps in development of brand image (Nebenzahl and Jaffe 2013). Customers tend to form various associations with the brand and these associations helps in development of brand image. The brand image is developed on the basis of subjective perceptions of the customers about the company and further determines customers buying behaviour or future association with the brand. Some examples of brand image can be Apple is associated with innovation and quality, Toyota is associated with reliability, and Volvo for its comport and safety. Similarly, every business organization aims at creating favourable brand image in the minds of the customers in order to increase r evenues and long-term sustained business operations (Aaker and Biel 2013). The importance of favourable brand image has assumed greater importance in the present context as customers have become more concerned about the products and services they consume. The underlying principle behind a brand image is that customers are not only buying a product but also the image associated with the brand. Therefore, is important for a company to project brand image that is positive, unique and value oriented. In order to develop a desired brand image the company can employ strategies like advertising, packaging, public relations and other promotional tools (Severi and Ling 2013). The brand image that a company projects or aims to achieve must be such that allows the brand to differentiate itself from competitors and create a competitive advantage for the company. The brand image is associated with symbolic, functional and other benefit attributes that helps the customers to make associations with the brand (Wu et al. 2015). Marketing professionals aims at enhancing the brand image by adopting various marketing strategies to influence customers perception and attitude about the brand in order to stimulate consumers purchasing behaviour of the brand, thereby increasing sales, market share and brand equity. Positive brand image can be established by connecting unique and strong brand association with the customers memories about the brand through marketing campaigns. Customers perception about a brand is formed from five important considerations; first is the functionality of the brand, second, the social image associated with owning the brand, third is customers recognition and emotional attachment with the brand, fourth, the relation between brand value and functionality, and, fifth is the customers trust in the brand (Cheung et al. 2014). Brand image and loyalty With the proliferation of brands in the market, customers make their purchase decision based on brand image rather than on products itself. Moreover, when brand image of a product is consistent with consumers concept of self, customers are more likely to purchase such brands products. Brand image has a significant impact on customer satisfaction and brand loyalty. A positive brand image creates exclusive association of customers with the brand and increases brand loyalty. Gap in study The pervious researches have focussed more on customers emotional associations with the brand in evaluating the brand image, however, as discussed brand image is dependent on many elements such as utility of the product, marketing activities undertaken by companies to enhance brand image, and overall personality of the brand. Therefore, future studies could explore relation between brand image and customer purchase decision in context of organizational strategies of operating in the market. Methodology The research methodology is deeply focused on the selection of appropriate methods for conducting the research. The proper methodology will be highly effective for effective outcome of the research work. Research Design The research designs are the main part of methodologies which will select the proper hypothetical approach of the research work (Zikmund et al. 2013). Research Philosophies There are various different philosophies which are used in the research sector. These research philosophies are Realism, Interpretivism, Pragmatism as well as Post-positivism. Figure 2: Types of Research Philosophy (Source: Blumberg et al. 2014). The research work will be adhered with the post positivism research philosophy. The post positivism attempts to finding out the underlying truth of the research issues. This particular research philosophy is highly depended on the structured method. Moreover, it relies on the logical deduction of the research issue. Therefore, the post positivism research philosophy will be most beneficial for actual impact of brand image on customer purchasing behaviour (Blumberg et al. 2014). Research Approach There are two basic research approaches which are the pillar of any kind of research work. These research approaches are deductive approach and inductive research approach. Figure 3: Types of Research Approach (Source: as created by author) On the one hand, the deductive research approach deals with testing research theories in order to find out its relevance with the current market scenario. On the other hand, the inductive research approach is mostly focused on exploring new theories on any given specific topic. As the current research work is not focused on generating new theories the deductive approach will most suitable for the study. Therefore, the respective research work will select the deductive approach (Hair 2015). Research Strategies There are various strategies which will be highly effective for conducting the research work. First of all the study will define the problem which will help to develop objectives and questions. Then the study will conduct an evaluated data collection program followed by a detailed as well as systematic data analysis and interpretation. Lastly, the study will conclude the outcomes through research conclusion (Eriksson and Kovalainen 2015). Research Choices The study will cater with a high range of graphs, diagrams, charts figures as well as tables which will be most influential for providing the detailed understanding on the current research topic. The information will be synthesized with a five paragraph essay (Wilson 2014). Time Horizon The study will be conducted within 6 months of time limit. The research work will be conducted from 10:00 a.m. to 6.00 p.m. Monday to Friday in every week. The research work will be able to complete the study within this prearranged time duration. Data Collection There are two different kinds of data those are used in the research work. These data are primary data and secondary data. Primary data refers to the fresh data collected from a selected sample. On the other hand, the secondary data refers to the existing data which are collected from various published literature such as books, journal articles as well as newspapers. Both of the data can be classified in two different parts according to the focus of data collection which are quantitative and qualitative (Creswell 2013). Figure 4: Types of Data Collection (Source: Creswell 2013). The research work will collect both primary data as it will immensely help to understand the contemporary perception of the customer. Both of the quantitative as well as qualitative approach will be selected for the data collection. This way the study will gain a detailed understanding on the research findings. The study will conduct survey on 85 customers chosen by probability sampling technique for collecting the quantitative data. Furthermore, the study will conduct interview session on 5 managers of apple chosen by non-probability sampling techniques for obtaining the qualitative data (Saunders and Lewis 2014). Research Ethics Every research work must be conducted with several vital ethical considerations which helps the study to maintain a clear image. The current research work will comply with the Data Protection Act, 1998; that prohibits the breach of sensitive data. Moreover, every participant will be treated with proper respect. The research will not involve any individual without their consent (Deterding et al. 2015). Timescale 1st week (2nd-4th) week (5th-7th) week (8th-10th) week (11th -16th) week (17th -20th)week (21st-23rd) week 24th week 25th week 26th Week Introducing the research issue Review of the Literature Methodology of the Research Data Collection Designs and Techniques Collection of Data Analysis of the Data Conclusion of the entire reserach and Recommendations Proof- Reading Submitting the Draft to Supervisor Printing, Binding as well as Submission (Source: as created by author) Resources The research will be conducted with a reasonable amount of fund. The budget of the research will consider various different research activities. Excel and MS project will be used for the analysis of data. References Aaker, D.A. and Biel, A., 2013.Brand equity advertising: advertising's role in building strong brands. Psychology Press. Aaker, D.A., 2012.Building strong brands. Simon and Schuster. Apple (Australia). (2016). Apple. [online] Available at: https://www.apple.com/au/ [Accessed 19 Jun. 2016]. Blumberg, B.F., Cooper, D.R. and Schindler, P.S., 2014.Business research methods. McGraw-hill education. Bonk, C., 2015. The impact of Apple's communication and French and Finnish consumers' product perceptions: case of the iPhone product. Bryman, A. and Bell, E., 2015.Business research methods. Oxford University Press, USA. Cheung, C.M., Xiao, B.S. and Liu, I.L., 2014. Do actions speak louder than voices? The signaling role of social information cues in influencing consumer purchase decisions.Decision Support Systems,65, pp.50-58. Creswell, J.W., 2013.Research design: Qualitative, quantitative, and mixed methods approaches. Sage publications. Deterding, S., Canossa, A., Harteveld, C., Cooper, S., Nacke, L.E. and Whitson, J.R., 2015, April. Gamifying Research: Strategies, Opportunities, Challenges, Ethics. InProceedings of the 33rd Annual ACM Conference Extended Abstracts on Human Factors in Computing Systems(pp. 2421-2424). ACM. Eriksson, P. and Kovalainen, A., 2015.Qualitative Methods in Business Research: A Practical Guide to Social Research. Sage. Hair, J.F., 2015.Essentials of business research methods. ME Sharpe. Kapferer, J.N., 2012.The new strategic brand management: Advanced insights and strategic thinking. Kogan page publishers. Malik, M.E., Ghafoor, M.M., Iqbal, H.K., Ali, Q., Hunbal, H., Noman, M. and Ahmad, B., 2013. Impact of brand image and advertisement on consumer buying behavior.World Applied Sciences Journal,23(1), pp.117-122. Nebenzahl, I.D. and Jaffe, E.D., 2013. Measuring the joint effect of brand and country image in consumer evaluation of global products.Journal of Marketing Practice: Applied Marketing Science. Sashi, C.M., 2012. Customer engagement, buyer-seller relationships, and social media.Management decision,50(2), pp.253-272. Saunders, M.N. and Lewis, P., 2014.Doing research in business and management: An essential guide to planning your project. Pearson Higher Ed. Severi, E. and Ling, K.C., 2013. The mediating effects of brand association, brand loyalty, brand image and perceived quality on brand equity.Asian Social Science,9(3), p.125. Wilson, J., 2014.Essentials of business research: A guide to doing your research project. Sage. Wu, C.L., 2013. The Research of Brand Image, Experiential Marketing, Customer Satisfaction and Customer Loyalty-Example of Starbucks Coffee. Wu, J., Huang, L., Zhao, J.L. and Hua, Z., 2015. The deeper, the better? Effect of online brand community activity on customer purchase frequency.Information Management,52(7), pp.813-823. Zikmund, W.G., Babin, B.J., Carr, J.C. and Griffin, M., 2013.Business research methods. Cengage Learning.